Refund
Policy
Last updated: January 1, 2025
1. General Refund Policy
At ZenCampus, we are committed to providing excellent service and ensuring customer satisfaction. This refund policy outlines the terms and conditions under which refunds will be processed for various services offered through our platform.
2. Eligibility for Refunds
Refunds may be issued in the following circumstances:
- Service cancellation within the specified timeframes
- Service unavailability or technical issues
- Quality issues with delivered services
- Duplicate payments or billing errors
- Services not rendered as per the agreed terms
3. Canteen Order Refunds
Full Refunds
Full refunds are issued for orders cancelled at least 30 minutes before the scheduled pickup/delivery time, or if the order cannot be fulfilled due to unavailability.
Partial Refunds
Partial refunds (75% of order value) are issued for orders cancelled between 30-10 minutes before scheduled time, subject to preparation status.
Quality Issues
Full refunds or replacements are provided for orders with quality issues, provided the issue is reported within 2 hours of delivery with photographic evidence.
4. Laundry Service Refunds
Service Cancellation
Full refunds are provided for laundry services cancelled before pickup. Once clothes are picked up, refunds are processed only for service failures or damage.
Damage or Loss
In case of damage or loss of items, refunds are processed based on the declared value of items, up to a maximum of ₹5,000 per item, subject to investigation and approval.
5. Event Registration Refunds
Free Events
No refunds are applicable for free events. However, you can cancel your registration to allow others to participate.
Paid Events
Refunds for paid events depend on the organizer's policy. Generally, cancellations made 48 hours in advance are eligible for full refund minus processing fees (typically 5-10%).
Event Cancellation
Full refunds are automatically processed if an event is cancelled by the organizer or due to circumstances beyond our control.
6. Refund Processing
Processing Time
Refunds are typically processed within 3-7 business days after approval. The actual time for the refund to reflect in your account depends on your payment method and bank processing times.
Refund Method
Refunds are processed to the original payment method used for the transaction. If this is not possible, refunds will be credited to your ZenCampus wallet.
7. Non-Refundable Items
The following items are generally non-refundable:
- Services already rendered or consumed
- Late cancellation fees
- Processing fees (unless due to our error)
- Donations or voluntary contributions
- Subscription fees for services already used
8. Dispute Resolution
If you disagree with a refund decision, you can raise a dispute by contacting our customer support team. We will review your case within 5 business days and provide a resolution. All disputes are handled fairly and objectively based on our policies and evidence provided.
9. Policy Changes
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the updated policy.
10. Contact Information
For any questions regarding refunds or this policy, please contact our customer support team at support@zencampus.com or call us at +91 98765 43210. Our support team is available Monday to Friday, 9 AM to 6 PM IST.