Got
Questions?
Find answers to the most commonly asked questions about ZenCampus. Can't find what you're looking for? Contact our support team.
Getting Started
Q: How do I create an account on ZenCampus?
Creating an account is simple! Click on the 'Get Started' button on our homepage, fill in your basic details including your student ID, and verify your email. Once verified, you can access all features of the platform.
Q: Is ZenCampus free for students?
Yes! ZenCampus is completely free for students. Educational institutions partner with us to provide these services to their student community at no cost to individual users.
Q: Can I use ZenCampus if my institution isn't listed?
Currently, ZenCampus is available only to partnered institutions. However, you can request your institution to join our platform by contacting us through the contact form.
Features & Functionality
Q: What features are available on ZenCampus?
ZenCampus offers a comprehensive suite including campus notices, event management, discussion forums, canteen ordering, laundry booking, maintenance requests, and complaint management - all in one unified platform.
Q: Is there a mobile app available?
Yes! ZenCampus is fully responsive and works seamlessly on all devices. We also have dedicated mobile apps for both iOS and Android platforms available on their respective app stores.
Q: How do I receive notifications?
You can receive notifications through email, SMS, and push notifications on your mobile device. You can customize your notification preferences in your account settings.
Privacy & Security
Q: Is my personal information secure?
Absolutely! We use industry-standard encryption and security measures to protect your data. Your personal information is never shared with third parties without your explicit consent.
Q: Who can see my profile information?
Your profile visibility is controlled by your institution's privacy settings. Generally, basic information is visible to other students from your institution, while sensitive data remains private.
Q: How do I report inappropriate content?
You can report any inappropriate content by clicking the 'Report' button available on all posts and comments. Our moderation team reviews all reports within 24 hours.
Payments & Billing
Q: How do payments work for services like canteen orders?
Payments are processed securely through our integrated payment gateway. You can pay using UPI, debit/credit cards, or digital wallets. All transactions are encrypted and secure.
Q: Can I get a refund for cancelled orders?
Yes, refunds are processed automatically for cancelled orders according to our cancellation policy. The refund timeline depends on your payment method, typically 3-7 business days.
Q: Are there any transaction fees?
No, ZenCampus does not charge any additional transaction fees to students. The price you see is the price you pay for all services.
Institution Partnerships
Q: How can my institution partner with ZenCampus?
Institutions can partner with us by contacting our sales team through the contact form. We offer flexible partnership models tailored to different institutional needs and sizes.
Q: What support do you provide to institutions?
We provide complete onboarding support, staff training, technical assistance, and ongoing maintenance. Our team ensures smooth implementation and operation of the platform.
Q: Can institutions customize the platform?
Yes, institutions can customize branding, features, and access levels according to their specific requirements. We work closely with each partner to tailor the platform to their needs.