Cancellation
Policy

Orders can be cancelled free of charge up to 30 minutes before the scheduled pickup/delivery time. Full refund will be processed within 3-5 business days.

Orders cancelled between 30-10 minutes before scheduled time may incur a 25% cancellation fee to cover preparation costs.

Orders cancelled less than 10 minutes before scheduled time are not eligible for refund as food preparation would have already begun.

Before Pickup

Laundry bookings can be cancelled free of charge until the pickup personnel is assigned (typically 2 hours before scheduled pickup).

After Pickup

Once clothes are picked up, cancellations are not possible. However, you can reschedule delivery for a later date at no extra cost.

Before Assignment

Maintenance requests can be cancelled at any time before a technician is assigned to the task. No cancellation fees apply.

After Assignment

If cancelled after technician assignment but before arrival, a nominal fee may be charged to cover travel costs.

Free Events

Registration for free campus events can be cancelled up to 24 hours before the event starts to allow others to register.

Paid Events

For paid events, cancellation policies vary by organizer. Generally, cancellations made 48 hours in advance are eligible for full refund minus processing fees.

Refunds for eligible cancellations are processed within 3-7 business days. The refund amount will be credited to your original payment method or ZenCampus wallet, based on your preference.

Refund Method

Refunds are typically processed to the original payment method. In cases where this isn't possible, refunds will be credited to your ZenCampus wallet for future use.